|
Below is a list of frequently asked questions about ordering online at FBC. Just click on the links below to display the answer.
Q. I've forgotten my password.
A. Enter your e-mail address at the top of the checkout page and then click "Forgot Password". Your password will then be e-mailed to you. Open your e-mail program and check for the e-mail from FBC listing your password. Once you have the password you can continue with your order. Easy!
If you find that you do not receive an email from us, you may be using a different email address than what you did last time - or your email provider (especially if it is Hotmail, Yahoo, etc..) may think our automated website reply is spam or junk mail. In that case, please check your junk/bulk mail inbox.
Q. Your email / contact information has changed.
A. If you would like to correct/change your personal information (tel#, address, etc...) simply enter your email address and password upon checkout, and your personal information will be displayed. You can then change any of this information, and it will automatically be saved.
If you have changed your email address since the last time you logged in, please enter your old email address and password combination, and change your email address when your information is displayed. It will then be saved with your new address the next time you log in.
If you still have trouble, please contact us.
Q. Paying by credit card online.
A. Our website does not have secure credit card processing facilities. The first time you pay by credit card, we request that you fax the details to us at: 078-857-9005. You can also call us with the information: 078-857-9001. Please be sure to include the card number, expiry date and name printed on the card.
Subsequent orders can be placed by selecting the "Use my last credit card" option in the checkout area. We also accept postal furikae and bank transfers for those people without credit cards. Check the payment details page for more information on paying for your order.
Q. I can't download the catalogs...
A. There may be a number of different reasons for this. Some of the more common problems are:
a) Make sure you are choosing the right system download - Macintosh or Windows.
b)You will need an unzip or expander program in order to open the downloaded files. If you don't have one of these programs on your hard drive, they are available for download from any of the major download websites on the internet. If you still have trouble, you can always request a printed catalog from us (recommended)! Just click here!!
Q. How do I return something to FBC?
Although we don't encourage you to taste test, we really want you to let us know if you're not satisfied with something you buy from FBC. Call, fax or e-mail us and we can make arrangements for the delivery company to pick up the product(s). We'll credit you for it or order something different if you'd like. Worry free ordering - that's a good thing!
Q. Receiving your order.
If the delivery company has tried to deliver but you are not at home, they will leave a note at your door with the date and time they tried to deliver. If this has happened, simply give us a call or fax and we will arrange for re-delivery. Please let us know when you ordered and when you'd like to receive your goods. We can't guarantee a specific time for delivery but we will pass the requested day on to the delivery company. Just state the requested day on your order form or send us a fax and we will pass the information on to the delivery company. Sorry, the delivery company can't guarantee a specific time. Please make sure that someone is at home to receive the order. If you can't be home and would like them to leave your goods in front of your door, please leave a note in Japanese with your signature. See the front of your General Store catalog for a sample note (as shown below).
[top]
Sample note for delivery person (example):
|
