"With an absurd range of choice and doorstep delivery, Chuck Grafft's Foreign Buyers' Club offers personalized care packages, like most U.S. moms send to kids at camp or college."
-Quentin Hardy, The Wall Street Journal
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"An American living in the port city of Kobe is prospering by selling personalized care packages of dill pickles, taco shells, chocolate frosting and 40,000 other products that mean 'home' to Japan's U.S. expatriates."
-Reader's Digest
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"The Foreign Buyers' Club ... is a household name among North Americans living here (in Japan)."
-Nicola Wasson, USA Today
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"FBC works hard to abide by the rules and customs officials appreciate that approach."
-Eileen O'Connor, CNN
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"He currently enjoys a trusting relationship with the Japanese customs office 'because we produce an incredibly perfect set of incredibly difficult documents. We are monitored all the time and we come up looking good all the time, but it is always tough."
-Carol Nishizaki, Asahi Evening News
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"Grafft's business plan is simple: when a customer asks for an item, get it for them. To him, FBC members are not customers for his service, they are friends. He refuses to sell the FBC's mailing list to other companies, a common business practice, because ‘you don't do that to your friends.”
-Steve Porritt, The ACCJ Journal
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"The personalized service FBC offers – home delivery of American products for a reasonable price – does seem to be satisfying customers, as indicated in FBC's skyrocketing sales."
-Mainichi Daily News
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"Nine nationalities flavor the growing staff of 40 in Kobe ... One of the plusses of FBC is that when you call you get empathy. You're talking with another foreigner who has been living in Japan and knows what you're going through."
-Sean Odani, TGA Eye
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"The company is expanding – and maturing – so rapidly that the public often cannot keep abreast of developments. ...some members find it difficult to grasp the vastness of what is now available. One wonders whether, in the next decade, the curious Kobe entrepreneur captured by CNN and USA Today may metamorphose into a global provider of American goods."
-Stephanie L. Cook, The Japan Times
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