The Order Process
Fill in the catalog name and issue date with one order form per supplier catalog. Include:
Page number for each item from the catalog
Product code
Quantity
Title/description
Retail $ price
Dont forget your payment method too! Then, fax (078-857-0559) the completed order form.
1 You will receive an estimate in yen by fax or e-mail within one week after you send the order. Make sure the titles, prices, and quantities are correct.
If you find any mistakes, please contact us right away. And please understand that because this is a special order service, we can’t accept any changes or cancellations after your order is confirmed. After you agree with the final ¥ prices, give us your final confirmation by fax, phone or email:
We cannot process your order until we receive your final confirmation.
We actually send the orders to the US vendors on Fridays - so keep that deadline in mind. It takes about 5-6 weeks for most goods to arrive in Japan by Ocean freight, so we also offer an Air Rush option as well. Due to the US suppliers stock situation it may take longer so plan ahead if possible!
2 After we have placed your order with our US suppliers, well send you an Order Received Letter that updates you on the status of each item. Its possible that some items will not be available, in which case, well return a credit to your FBC account.
*Additionally, even though some items are confirmed as OK on the Order Received Letter, the suppliers sometimes inform us later that items are not deliverable but on backorder. In that case we cant do much more than keep you updated as the supplier lets us know on the items availability. Unfortunately, the US suppliers usually dont give us an exact receiving date for your back ordered items.
Payment
3 After you receive the Order Received Letter, please make your payment. (Call us if you use Internet banking)
By Postal Furikae:
Account# 01140-5-33945, FBC
By Bank Transfer:
Tokyo Mitsubishi Bank: Account# 0658902, FBC
Futsu Account in Kobe Branch
Citibank: Account# 6466362, FBC,
Futsu Account in Shinsaibashi Branch
By Credit Card
Please fax your credit card information (card number, holder name, expiry date). Please dont send credit card information by email for security reasons.
Your Price - all inclusive!
Normally, your price will be the supplier catalog $ price at the yen rate* plus the shipping & handling fee**. That includes all the US and overseas shipping plus customs, duty etc.. A great deal! The estimate we send will let you know the exact total so you can be sure before you order.
*Yen rate will be determined by FBC in the estimate.
**Shipping & Handling fee will be charged with 15-40% (varies on each supplier) of order subtotal.
Domestic Delivery
Delivery is only ¥490*. Delivery takes about six weeks from the time you place the order till you get them at your door if the US suppliers have the stock on hand. If you are in a hurry, we can arrange air shipping as well, which is also a great deal as we send items every week. Just let us know when you need the items by. (air shipment option may not be available depending on vendor)
*If the ordered items are bulky or heavy, extra domestic fee might be charged later
Special Orders
If you would like to order some videos, books, DVDs (Region 1), other products that are not in the Learning Center Catalog or in Parent-Teacher Catalog Packet, please send us the information by Fax or e-mail. If we can get them, we will send you an estimate.
The Foreign Buyers' Club - Food and Fun from home, direct to your door, anywhere in Japan!
5-15-3F Koyochonaka, Higashinada-ku, Kobe 658-0032
Tel English: 078-857-9001 : Tel Japanese: 078-857-9000 FBC's Privacy Policy | Contact Us